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Discussion and reflection on real-world events and articles, explaining concepts behind the news |
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Powerful and impactful presentation of recognized organizational behaviour models, including their relevance to each individual and their personal preferences |
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Interactive game playing to demonstrate principles and enhance learning |
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Client Relations as a Strategic Advantage Imagine a team that has developed advanced adapting and influencing skills, and is able to apply those skills to enhance relationships with your clients. Imagine that this team has the tools and techniques to immediately recognize different client perspectives, concerns and attitudes toward risk, and to respond appropriately to them. Through understanding the role of psychological type in emotional intelligence and interpersonal interactions, your team can develop these skills and create strategic techniques for managing client relations. With committed application and practice, these skills will create a strategic advantage for your team and organization.
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What Will Employees Learn? Through customizable half-day or full day sessions, your team will · Gain a deep understanding into their own personal style, including strengths, · Learn and practice how to identify client’s preferences based on verbal clues, · Understand what client preferences mean in relation to their own · Understand how to strategize with other members on the team about Workshop Take-Aways Attendees each receive an Insights Discovery Personal Profile, a top quality colour personal handbook, handouts and tactile learning aids. |
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Copyright © 2014 EQAdvantage Learning and Development Inc. All Rights Reserved.. |
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